Privacy Policy

1. Who We Are

Stampmaker.online is an online stamp design and download platform. The website allows users to create stamp designs, save templates, buy credits, download stamp files, and manage their account.

For the purposes of this Privacy Policy, “we”, “our”, and “us” refer to the operator of Stampmaker.online. “You” and “user” refer to visitors, registered users, customers, and any person using our website or services.

2. What This Privacy Policy Covers

This Privacy Policy applies to:

• Visitors browsing Stampmaker.online
• Users creating an account
• Users designing stamp templates
• Users saving personal templates
• Users buying credits
• Users downloading stamp files
• Users contacting us by email or forms
• Users receiving invoices or order emails
• Admin-managed customer records related to purchases, downloads, credits, and invoices

This Privacy Policy does not apply to external websites that may be linked from Stampmaker.online. If you click a third-party link, that website will have its own privacy policy.

3. Personal Data We Collect

3.1 Account Data

When you create an account, we may collect:

• Username
• Email address
• Password in encrypted form
• Display name
• Account creation date
• Login status
• User role
• Account activity related to templates, credits, and downloads

We use this data to create and manage your account, allow you to save templates, give access to purchased credits, and provide account-related features.

3.2 Order and Payment Data

When you buy credits, we may collect:

• Full name
• Billing address
• Email address
• Phone number, if provided
• Country or region
• Company name, if provided
• VAT number or Tax ID, if provided
• Order number
• Ordered credit package
• Order total
• Currency
• Payment status
• Payment method
• Transaction status
• Invoice-related data
• Date and time of purchase

Payment card or bank details are processed by the payment provider and/or WooCommerce payment gateway. We do not intentionally store full payment card details on our own server.

3.3 Credit Balance and Credit Activity

Because Stampmaker.online uses a credit system, we store data related to your credits, including:

• Current credit balance
• Credits purchased
• Credits used
• Credit package name
• Bonus credits, if applicable
• Admin credit adjustments, if any
• Free download codes or coupon usage
• Credit transaction history
• Date and time of credit activity

We need this information to provide the credit-based download system and to prevent misuse or incorrect billing.

3.4 Stamp Templates and Design Data

When you create or save stamp templates, we may store:

• Template name
• Template category
• Stamp shape
• Plate size
• Text content entered into the editor
• Font settings
• Position and rotation settings
• Shape and line settings
• Uploaded or selected SVG elements
• Image or SVG placement data
• Color settings
• Download preparation data
• Autosaved drafts
• Recently edited projects

Text entered into stamp designs may contain personal or business information, such as names, company names, registration numbers, addresses, professional titles, or other identifiers. You are responsible for ensuring that you have the right to use any personal data or company data entered into a stamp design.

3.5 Download Logs

When you download a stamp file, we may store:

• User ID
• Username or email
• Stamp ID
• Stamp name
• Download format
• Credit cost
• Date and time of download
• Related template information
• Download package information, if applicable

We use this data to manage credit usage, provide customer support, maintain sales analytics, detect errors, and prevent abuse.

3.6 Invoice and Accounting Data

For accounting and legal compliance, we may process:

• Billing name
• Billing address
• Company details
• VAT number
• Order details
• Credit package purchased
• Amount paid
• Currency
• VAT status
• Invoice files
• Invoice email logs
• SAGA accounting export data, if applicable

Some accounting data must be kept for the legally required retention period.

3.7 Contact and Support Data

If you contact us, we may collect:

• Name
• Email address
• Message content
• Attachments you send
• Support request history
• Technical details needed to solve your issue

We use this data to answer your request and provide support.

3.8 Technical and Usage Data

When you visit the website, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Screen size
• Language settings
• Pages visited
• Referring page
• Date and time of access
• Error logs
• Security logs
• Cookie identifiers
• Performance and analytics information, if enabled

This helps us keep the website secure, improve performance, fix bugs, and understand how the website is used.

4. How We Collect Personal Data

We collect personal data in several ways:

• Directly from you when you register, buy credits, create templates, upload files, or contact us
• Automatically through cookies, logs, and website technologies
• Through WooCommerce when you place an order
• Through payment processors when payment status is returned to our website
• Through admin actions when credits, invoices, templates, or support records are managed
• Through security tools that protect the website from spam, bots, and abuse

5. Why We Process Your Personal Data

5.1 To Provide the Stamp Editor

We use your data to allow you to:

• Create stamp designs
• Edit stamp elements
• Save templates
• Autosave drafts
• Restore recent projects
• Use SVG icons
• Preview designs
• Download files

5.2 To Manage Your Account

We use account data to:

• Create and maintain your account
• Authenticate logins
• Display your username
• Display your credit balance
• Save your personal templates
• Restrict or allow access to certain features

5.3 To Process Credit Purchases

We use order and payment data to:

• Process credit package purchases
• Add credits to your account
• Send order confirmations
• Handle failed or pending payments
• Prevent duplicate credit grants
• Maintain accurate purchase records

5.4 To Process Downloads

We use download data to:

• Deduct the correct number of credits
• Generate the selected file format
• Keep download history
• Provide support if a download fails
• Prevent abuse or unauthorized downloads

5.5 To Issue Invoices and Comply With Tax Laws

We use billing and invoice data to:

• Create invoices
• Manage VAT status
• Export accounting data
• Send invoice emails
• Comply with accounting and tax obligations

5.6 To Improve the Website

We may use technical and usage data to improve performance, fix bugs, improve mobile usability, improve the editor interface, understand which features are used, and improve templates and SVG libraries.

5.7 To Protect the Website

We process security data to prevent spam, prevent fraud, detect suspicious activity, protect accounts, protect payment and credit systems, and prevent unauthorized access.

5.8 To Communicate With You

We may use your email address to send account-related messages, order confirmations, invoice emails, replies to support requests, and important service notices.

We do not sell your personal data.

6. Legal Bases for Processing

Under the GDPR, we rely on different legal bases depending on the type of processing.

6.1 Performance of a Contract

We process personal data when it is necessary to provide the services you request, such as account creation, template saving, credit purchases, file downloads, and customer support.

6.2 Legal Obligation

We process certain data because we are legally required to keep accounting, tax, invoice, and transaction records.

6.3 Legitimate Interests

We may process data based on legitimate interests, such as website security, fraud prevention, service improvement, analytics, error monitoring, and protecting our business operations.

6.4 Consent

Where required, we may ask for your consent, for example for certain cookies, marketing communication, or optional tracking tools. You may withdraw consent at any time where processing is based on consent.

7. Cookies and Similar Technologies

Stampmaker.online may use cookies and similar technologies to make the website work correctly.

Cookies may be used for:

• Login sessions
• WooCommerce cart and checkout
• Credit package checkout
• Security
• Spam prevention
• Remembering user preferences
• Analytics, if enabled
• Performance improvements

Some cookies are necessary for the website to work. Other cookies may require your consent, depending on applicable law and your location. You can also control cookies through your browser settings.

8. WooCommerce and Checkout Data

Stampmaker.online uses WooCommerce functionality for checkout and order processing.

When you buy credits, WooCommerce may process:

• Billing details
• Order details
• Payment status
• Cart data
• Tax information
• Email notifications
• Order history

WooCommerce may set cookies required for cart and checkout functionality. Payment may be processed by third-party payment providers. Those providers may collect and process payment-related information according to their own privacy policies.

9. VAT and Tax Information

If you enter a VAT number or Tax ID during checkout, we may process it to determine tax treatment, invoice details, and compliance requirements.

Depending on the customer type and country, we may process:

• Country or region
• VAT number
• Company name
• VAT validation result
• Tax exemption status
• Invoice data

For customers outside the EU, Romanian/EU VAT may not be charged, but your country may still charge local VAT, sales tax, customs fees, or other import/payment charges.

10. Credits and Downloads

The website uses credits as a digital balance for downloading stamp files.

We store credit-related records to:

• Show your current balance
• Add credits after payment
• Deduct credits after downloads
• Prevent errors and abuse
• Handle refunds or support requests
• Generate reports for admin and accounting

Download records may be kept for operational, legal, and accounting reasons.

11. Uploaded Files, SVG Images, and Stamp Content

If you upload images, SVG files, or other design assets, we may process those files to display them in the editor and include them in your stamp design.

You are responsible for making sure uploaded files do not contain unlawful, harmful, copyrighted, or unauthorized content.

You should not upload files that contain sensitive personal data unless it is necessary and you have the legal right to do so.

We may remove files or templates that violate our rules, applicable law, or the rights of others.

12. Data Sharing

We only share personal data when necessary. We may share data with:

• Hosting providers
• Payment processors
• WooCommerce-related service providers
• Email delivery providers
• Accounting or invoicing tools
• Security and anti-spam providers
• Analytics providers, if enabled
• Professional advisers, such as accountants or legal consultants
• Public authorities, when legally required

We do not sell your personal data.

13. International Data Transfers

Some service providers may process data outside your country or outside the European Economic Area.

If personal data is transferred outside the EEA, we aim to ensure that appropriate safeguards are used, such as European Commission adequacy decisions, Standard Contractual Clauses, contractual data protection obligations, or other lawful transfer mechanisms under the GDPR.

14. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

• Account data: kept while your account exists
• Saved templates: kept while your account exists or until deleted
• Drafts and recent projects: kept for operational convenience and may be overwritten or deleted
• Credit balance data: kept while needed to provide the credit system
• Download logs: kept for support, fraud prevention, analytics, and accounting needs
• Order and invoice data: kept for the legal accounting and tax retention period
• Support messages: kept as long as needed to resolve the issue and maintain service records
• Security logs: kept for a limited period unless needed for investigation

Some data may need to be kept longer if required by law, accounting rules, disputes, fraud prevention, or enforcement of agreements.

15. Your GDPR Rights

If the GDPR applies to you, you may have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right not to be subject to certain automated decisions
• Right to lodge a complaint with a supervisory authority

These rights may be subject to legal limits. For example, we may not be able to delete invoice data that we are legally required to keep.

16. How to Exercise Your Rights

To exercise your privacy rights, contact us at: office@stampmaker.online

Please include enough information for us to identify your account and understand your request. We may ask you to verify your identity before responding.

We will respond within the time required by applicable law.

17. Right to Complain

If you believe your personal data has been processed unlawfully, you may contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with a data protection authority.

If your habitual residence, workplace, or alleged infringement is in Romania, you may contact:

Complaints to ANSPDCP may be submitted in Romanian or English according to the authority’s procedure.

18. Account Deletion

You may request account deletion by contacting us.

If your account is deleted:

• Your login access may be removed
• Your personal templates may be deleted or anonymized
• Your drafts may be deleted
• Your credit balance may no longer be accessible
• Certain accounting, order, invoice, and legal records may be retained where required by law

Before requesting deletion, make sure you have downloaded anything you still need.

19. Security

We use reasonable technical and organizational measures to protect personal data.

These may include:

• Secure login mechanisms
• Password hashing
• Access control
• Admin permission checks
• HTTPS encryption
• Backup and restore tools
• Security monitoring
• Spam and bot prevention
• Limited access to admin records
• Software updates

No online service can guarantee complete security. You are responsible for keeping your account password confidential and using a secure device.

20. Children’s Privacy

Stampmaker.online is not intended for children. We do not knowingly collect personal data from children under the age required by applicable law.

If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

21. Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects on users.

Some automated processes may occur for normal service operation, such as:

• Calculating credit balance
• Deducting credits after download
• Granting credits after payment
• Validating checkout fields
• Applying tax rules
• Blocking suspicious or invalid requests

These processes are necessary for the website to function properly.

22. Marketing Communications

We may send service-related emails, such as account, order, invoice, credit, and download messages.

If we send marketing emails, we will do so only where permitted by law and, where required, with your consent. You can unsubscribe from marketing emails at any time.

You cannot unsubscribe from essential service emails, such as order confirmations, invoices, security notices, or account-related messages.

23. Third-Party Services

The website may use third-party services for hosting, payment processing, email delivery, analytics, security, or accounting.

Examples may include:

• Web hosting provider
• WooCommerce and WordPress components
• Payment gateway provider
• Email sending provider
• Analytics provider, if enabled
• Accounting or invoice management tools
• Security and anti-spam tools

Where appropriate, we use providers that offer data protection commitments.

24. Backups

We may create backups of website data to protect against accidental loss, technical failure, or security incidents.

Backups may include personal data, templates, credit records, order data, and plugin settings. Backups are kept for operational security and restored only when necessary.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

If the changes are significant, we may provide additional notice on the website or by email. Your continued use of the website after changes means that you have read the updated Privacy Policy.

26. Contact

If you have questions about this Privacy Policy or how your personal data is processed, contact us at:

We will do our best to respond clearly and within the time required by applicable law.